The authors address the most basic concerns of users: how to handle the equipment, how to reduce distractions, how to avoid mistakes, and how to look and sound your best on camera and get the most out of virtual meetings.
Edgar Schein argues that consultants have to jettison the old idea of professional distance and work with their clients in a more personal way, emphasizing authentic openness, curiosity, and humility.
The new epilogue describes obstacles companies have encountered and overcome and outlines empowerment strategies that have proved successful during the fifteen years the authors have been consulting, researching, and refining these concepts.